Jug
Not satisfied with your purchase? Contact us within 3 days after you received your order.
Shipping & Returns
We are committed to bring our products to everyone in the world. Our service delivers to most countries in the world and is dedicated to meeting a variety of shipping needs. Shipping is free for all orders over $100.
You can return your product up to 30 days after receiving your order. Learn more
Warranty
Every product is backed with a warranty. From design to manufacturing, delivery to service, we are committed to quality. We honor a 1-year warranty on all products. Brand-specific warranties may extend to longer periods.
About
Made by the expert glass artist Jochen Holz
Jochen Holz
Amber
Borosilicate Glass
Meet the designers
HAY has always believed that good design is everyone’s right. That’s why, from the very beginning, co-founders and Creative Directors Mette and Rolf Hay committed to working with their generation’s best designers from all over the world to create high-quality products that would be available to a wide audience.
FAQ
Have a question ? We are here to help.
How do you calculate your shipping and handling charges?
We’re dedicated to offering the best shipping methods available to ensure that your order reaches you quickly and safely. Shipping rates will vary, based on the specified delivery method, shipping address and total price of the merchandise in your cart.
What if I received damaged or incorrect merchandise?
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information.
What if my order is incomplete?
You're unable to add on further items to an order after purchase. If anything was missed, you'll need to contact us and we can cancel the order for you. You will then need to place a fresh order.
Any question?
You can contact us through our contact page! We will be happy to assist you.
